Last updated: September 2026

Lindley Educational Trust is committed to protecting your privacy and handling personal information responsibly, fairly and securely.

This Privacy Policy explains what personal information we may collect when you visit our website, contact us or engage with our services, why we use it, who we may share it with and the rights you have over your information.

Who We Are

Lindley Educational Trust is a registered charity and company limited by guarantee. We provide outdoor learning, residential experiences, youth and community programmes and personal development opportunities for children, young people and adults.

For the purposes of UK data protection law, Lindley Educational Trust is the data controller for personal information where we determine how and why that information is used.

Lindley Educational Trust
Hollowford Centre
Castleton
Hope Valley
Derbyshire
S33 8WB

Email: info@lindley.org

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

What Personal Information We Collect

The information we collect will depend on how you interact with us.

It may include:

• your name and contact details, including address, email address and telephone number;
• information provided when you make an enquiry, request information or book one of our programmes or services;
• information about the school, organisation, employer or community group you represent;
• participant information required to safely plan and deliver activities and programmes;
• emergency contact information;
• information about additional needs, accessibility requirements, dietary requirements or other information necessary to support safe and inclusive participation;
• information provided when applying for employment, volunteering or other opportunities with Lindley;
• information relating to donations, fundraising or your relationship with us as a supporter;
• photographs, video or other media where appropriate;
• correspondence and communications with us;
• feedback, evaluation and survey responses; and
• technical information about how you use our website.

Some of the information we process may be classed as special category personal data, for example information relating to health, disability, ethnicity or religious requirements. We only collect and use this information where there is a clear reason for doing so and where we have an appropriate lawful basis and additional condition for processing it.

We aim to collect only the information that is necessary for the particular purpose.

Information About Children and Young People

Children and young people are at the heart of Lindley’s work, and protecting their personal information is particularly important to us.

We may receive information about children and young people directly from them, from their parents or carers, or from organisations responsible for arranging their participation, such as schools, colleges, youth organisations, employers or local authorities.

This may include information needed to:

• arrange and administer their participation;
• keep them safe;
• understand and respond to additional needs;
• provide appropriate support;
• contact parents, carers or emergency contacts where necessary;
• meet our safeguarding responsibilities; and
• understand and evaluate the impact of our programmes.

We only collect information about children and young people where it is necessary and appropriate for the work we are undertaking.

Where appropriate, privacy information will be provided in a way that children and young people can understand.

How We Collect Personal Information

We may collect information:

• directly from you;
• through forms on our website;
• through email, telephone or other communications;
• when a booking or enquiry is made;
• when you attend or participate in one of our programmes;
• through schools, youth organisations, employers, local authorities or other organisations arranging participation;
• when you apply for a job or volunteering opportunity;
• when you make a donation or engage with our fundraising;
• through surveys, feedback and evaluation; and
• automatically when you use our website, including through cookies and similar technologies.

Where information is provided to us by another organisation, we expect that organisation to have an appropriate basis for sharing it with us.

Why We Use Your Information

We may use personal information to:

Deliver Our Programmes and Services

To manage enquiries, bookings, residential visits, outdoor learning programmes, youth and community activities, personal development programmes and other services.

Keep People Safe

To manage health, safety, safeguarding, accessibility, emergency arrangements and participant welfare.

Communicate With You

To respond to enquiries, provide information about bookings or programmes and maintain relationships with schools, organisations, partners, families and supporters.

Improve Our Work

To collect feedback, evaluate our programmes, measure impact, improve our services and understand the needs of the children, young people and communities we work with.

Where possible, information used for reporting and evaluation will be anonymised or aggregated.

Manage Our Organisation

To administer contracts, payments, finances, insurance, governance, complaints and other organisational requirements.

Recruit Staff and Volunteers

To process applications, undertake appropriate recruitment and safeguarding checks and manage recruitment processes.

Fundraising and Support

To process donations, communicate with supporters and administer fundraising activities.

Promote Our Work

Where appropriate, we may use photographs, video, stories, testimonials or other material to demonstrate the impact of our work and promote Lindley Educational Trust.

We will consider the appropriate lawful basis before using identifiable personal information for these purposes and will obtain consent where this is required.

Maintain and Improve Our Website

To ensure our website works effectively, maintain its security, understand how it is being used and improve the experience of visitors.

More information about the technologies used on our website is available in our Cookie Policy.

Our Lawful Bases for Using Personal Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely upon:

Contract – where processing is necessary to provide a service you have requested or to take steps before entering into a contract.

Legal obligation – where we need to process information to comply with a legal responsibility.

Legitimate interests – where processing is necessary for the legitimate interests of Lindley Educational Trust or another organisation and those interests are not overridden by your rights and interests.

Consent – where you have freely given us permission to use your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.

Vital interests – in exceptional circumstances where processing is necessary to protect someone’s life.

We may also rely on other lawful bases or recognised legitimate interests where these are applicable under UK data protection law.

Where we process special category information, we will also identify an appropriate additional condition for processing that information.

Safeguarding

As an organisation working with children, young people and potentially vulnerable adults, safeguarding is a fundamental responsibility.

There may be circumstances where it is necessary for us to collect, record or share personal information in order to protect a child, young person or vulnerable person from harm.

Where appropriate and lawful, information may be shared with organisations or professionals responsible for safeguarding and protecting individuals.

We will only share information that is necessary and relevant to the circumstances.

Who We Share Information With

We do not sell personal information.

Where necessary, we may share personal information with organisations including:

• schools, colleges and other education providers;
• youth and community organisations;
• parents, carers and responsible adults where appropriate;
• local authorities and statutory services;
• safeguarding organisations and professionals;
• emergency services;
• healthcare professionals where appropriate;
• activity, accommodation or programme partners;
• funders and commissioners where appropriate;
• insurers, professional advisers and auditors;
• IT, website, booking, payment and other service providers working on our behalf; and
• regulators, law enforcement bodies or other organisations where we are legally required to do so.

We only share personal information where there is an appropriate reason and lawful basis for doing so.

Where organisations process information on our behalf, we require appropriate arrangements to protect that information.

International Transfers

Some of the organisations providing technology or other services to Lindley may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate protections and safeguards are in place as required by UK data protection law.

How Long We Keep Information

We keep personal information only for as long as it is required for the purpose for which it was collected and to meet any legal, regulatory, safeguarding, insurance or contractual requirements.

Different types of information are therefore retained for different periods.

When personal information is no longer required, we will securely delete or destroy it, or anonymise it so that individuals can no longer be identified.

How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures include appropriate controls over who can access information, secure systems and storage, staff training and procedures for handling personal information.

Access to personal information is limited to those who have an appropriate reason to use it.

Marketing Communications

We may occasionally send information about Lindley’s work, activities, events, fundraising or other opportunities.

Where consent is required for electronic marketing, we will obtain it before contacting you.

You can change your preferences or ask us to stop sending marketing communications at any time by following the unsubscribe instructions contained in the communication or by contacting us.

Cookies and Website Information

Our website uses cookies and similar technologies.

Some are necessary for the website to operate, while others may help us understand how visitors use the website or provide additional functionality.

Where required, we will ask for your consent before placing optional cookies or similar technologies on your device.

Please see our Cookie Policy for further information.

Links to Other Websites

Our website may contain links to websites operated by other organisations.

Lindley Educational Trust is not responsible for the privacy practices of external websites. We encourage you to read the privacy information provided by those organisations when visiting their websites or providing them with personal information.

Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we use your information, you may have the right to:

• be informed about how your personal information is used;
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how your information is used;
• object to certain uses of your information;
• request the transfer of your information in certain circumstances; and
• withdraw your consent at any time where we are relying on consent.

Some of these rights do not apply in every circumstance.

To exercise any of your rights, please contact us at info@lindley.org.

We may need to confirm your identity before responding to a request.

Your Right to Object

You have the right to object to certain processing of your personal information, including processing based on legitimate interests and the use of your information for direct marketing.

If you object to direct marketing, we will stop using your personal information for that purpose.

Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we have an opportunity to resolve the matter.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Further information about your rights and how to make a complaint is available from the ICO.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, the services we provide, the technology we use or relevant legislation and guidance.

The date at the top of this policy shows when it was last updated.

We will make the current version available on our website